Refund policy

You have 14 calendar days from delivery to change your mind, without giving us a reason. This applies to everything we sell — including sale items.

Your right of withdrawal

The 14-day period starts on the day you — or someone you name, other than the carrier — receive the goods. If your order arrives in several parcels, it starts on the day you receive the last one.

To withdraw, send us an unequivocal statement before the period expires — an email to info@ncsquared2.com is enough. You may use the model form at the end of this page, but you don't have to. As soon as we receive your withdrawal notice, we will email you an acknowledgment.

How to send things back

Send the goods back to NCSquared2, 84 Leoforos Faneromenis, 189 00 Salamina, Greece, without undue delay and at the latest within 14 days of the day you told us.

You bear the direct cost of returning the goods to us. We recommend a tracked service — and keep your proof of postage.

Your money

We will refund every payment we received from you, including the standard delivery charge you paid (but not any extra cost of a more expensive delivery option you chose), no later than 14 days after the day you tell us you are withdrawing. The refund goes back by the same payment method you used, at no fee to you. We may withhold the refund until we have received the goods back or you have supplied proof of having sent them — whichever comes first.

The standard delivery charge is refunded when you withdraw from your entire order. If you return part of it and keep the rest, we refund the price of the items you returned, not the delivery charge — that would have applied anyway to what you kept. Refunds are made in the amount and currency of the original charge; exchange-rate differences or fees charged by your bank are not our responsibility.

What condition the clothes should be in

You may try an item on the way you would in a shop. You are, however, liable for any diminished value of the goods resulting from handling beyond what is necessary to establish their nature, characteristics and functioning — for example, if an item comes back worn, washed, marked or scented, we may deduct the corresponding loss in value from your refund. Missing tags or packaging does not automatically remove your withdrawal right.

Every return is inspected when it reaches us. The deduction is based on the condition of the item: it is the difference between its value as new and what it can realistically still fetch in the state it came back in. Only in extreme cases — where the garment can no longer be sold even second-hand — can it amount to the item's full value.

If you are outside the European Union

If you are buying as a consumer within the EU, the 14-day withdrawal right above is yours by law. For every other destination we offer the same 14-day return period on the same terms: tell us within 14 days of receiving your order, send the goods back within 14 days at your own cost — we recommend a tracked service — and we will refund you in the same way. For destinations outside the EU, any duties or customs-clearance costs on the return are yours, and the refund is made once we have received and inspected the goods.

Faulty items — the legal guarantee

Separately from withdrawal, the law gives you a guarantee of conformity: if an item is defective or not as described, you are entitled to have it repaired or replaced free of charge; if that is impossible or not done properly, to a price reduction or a refund. This covers defects that appear within two years of delivery. Normal wear and tear, and damage from misuse, are not defects. Email us at info@ncsquared2.com with your order number and photos of the problem — in this case the return shipping is on us.

Every item returned as faulty is inspected when we receive it. If the defect appeared within one year of delivery, it is presumed to have existed at delivery — and it is for us to prove otherwise. If we find no defect, we will contact you and explain what we found. The choice is then yours: if you are still within the 14-day withdrawal period, we can — if you wish — treat the return as a withdrawal under the sections above; otherwise we will send the item back to you at no charge. If you disagree with the outcome of our inspection, your statutory rights are unaffected — you can always turn to the Consumer Ombudsman.

Model withdrawal form

(complete and return this form only if you wish to withdraw from the contract)

— To: NCSquared2, 84 Leoforos Faneromenis, 189 00 Salamina, Greece, info@ncsquared2.com

— I/We (*) hereby give notice that I/We (*) withdraw from my/our (*) contract of sale of the following goods: …
— Ordered on (*) / received on (*): …
— Name of consumer(s): …
— Address of consumer(s): …
— Signature of consumer(s) (only if this form is notified on paper): …
— Date: …

(*) Delete as appropriate.