Terms of service

These terms apply to every purchase from ncsquared2.com. By ordering, you accept them. Please read them — they are short and written to be understood.

Who we are

ncsquared2.com is the online shop of NCSquared. The full business details — registered name, legal form, address, phone — are in our legal notice.

What these terms cover

The retail sale of new clothing through ncsquared2.com. We do not sell second-hand items and we do not sell wholesale through the site.

How ordering works

You add products to your cart and proceed to checkout. Before you pay, you see a summary of your order and can check and correct your details — products, quantities, address. The contract can be concluded in Greek or in English. Your order details are stored on our platform and also sent to you in the confirmation email, so you have them.

When the contract is concluded

Your order is an offer to buy. The confirmation email you receive automatically only acknowledges that we received your order; the contract is concluded when we send you the dispatch confirmation. Until then, if something cannot be fulfilled, we will let you know and refund whatever you paid for it.

Prices and payment

Prices include VAT where it applies (deliveries within the EU). Shipping is calculated separately at checkout, before you pay. You can pay with the payment methods shown at checkout; for online payments, the amount is charged when you place your order. If cash on delivery is offered for your destination, any fee for it is shown at checkout before you pay.

If an item was listed at a manifestly incorrect price because of a typographical or system error, we may cancel the order before dispatch and immediately refund everything you paid in full.

Availability

All items are subject to availability. Most of our pieces are stocked in very small quantities, and a size can sell out before your order is processed. If anything in your order turns out to be unavailable, we will email you as soon as possible and refund that item in full; the rest of your order is unaffected.

Order screening and personal use

We may cancel an order before dispatch if it shows serious signs of fraud — for example mismatched payment details or repeated failed charge attempts — refunding in full everything that was paid.

The shop serves end consumers. We may refuse or cancel before dispatch orders that appear intended for resale, and we may decline future orders in cases of documented abuse — for example repeatedly returning garments that have actually been worn, not just tried on, or false defect claims. We will never cancel an order, or refuse a future one, because you exercised your statutory rights.

Delivery

We ship as described in our shipping policy, and in any event no later than 30 days after your order. The risk of loss or damage to the parcel passes to you when you — or someone you have named — receive it. The carrier's delivery confirmation is evidence of delivery, not conclusive proof: if your parcel shows as delivered but you have not received it, email us straight away at info@ncsquared2.com and we will investigate with the carrier.

Withdrawal and returns

If you are a consumer, you have a 14-calendar-day right of withdrawal from delivery, without giving a reason. How it works, who pays for the return and when you get your money back are set out in our refund policy.

Legal guarantee

Every item is covered by the legal guarantee of conformity: if it is defective or not as described, you are entitled to free repair or replacement, and if that is impossible or not done properly, to a price reduction or a refund. It covers defects that appear within two years of delivery. Normal wear and tear, and damage from misuse, are not defects.

Photos and colours

We make our product photos as accurate as we can, but colours render differently on different screens. Small differences between a photo and the garment are not a defect. This does not affect your statutory rights if an item is materially different from its description.

Sizing

Each product page lists the fabric composition and the sizes available. We do not publish garment measurements — if you are unsure about sizing, email us at info@ncsquared2.com before ordering and we will help. A garment that does not fit is not faulty; you can return it under our refund policy.

Parcels that come back to us

If a parcel comes back to us because it was unclaimed, refused, or the address given was wrong or incomplete, we will contact you: we can either re-ship it at the shipping rate that applies to your destination, or refund the price of the goods less the return carriage the carrier charged us. If, by sending the parcel back, you are withdrawing from your entire order, we also refund the standard delivery charge, as set out in our refund policy. None of this limits your statutory right of withdrawal.

Force majeure

We are not responsible for delay or failure caused by events beyond our reasonable control — natural disasters, strikes, carrier failures, acts of public authority. If such an event delays an order by more than 30 days, either of us may cancel it, and we will refund everything you paid.

Liability

Nothing in these terms limits our liability for intent or gross negligence, or for death or personal injury, or affects your statutory rights as a consumer — including the legal guarantee of conformity and your right of withdrawal. Subject to that, our total liability arising from any order is limited to the amount you paid for that order, and we are not liable for indirect losses such as loss of profit.

Your rights are not affected

Nothing in these terms limits or excludes the rights you have under European Union and Greek consumer law, including your 14-day right of withdrawal and the two-year legal guarantee of conformity. If anything in these terms conflicts with those rights, the law prevails.

Governing law and courts

These terms and every purchase through ncsquared2.com are governed by Greek law. If you are a consumer, you additionally enjoy the protection of the mandatory consumer-law provisions of the country where you live, and nothing in these terms takes that protection away. Disputes are subject to the courts of our registered seat, except where mandatory law provides otherwise — in particular for consumers domiciled in the EU, who may bring proceedings in the courts of their own country.

Dispute resolution

If you have a complaint, email us first at info@ncsquared2.com — most things get solved there. If we can't find a solution, you can contact the Greek Consumer Ombudsman (synigoroskatanaloti.gr) or, if you are buying from another EU country, the European Consumer Centre in your country.

Intellectual property

The text and photographs on ncsquared2.com belong to NCSquared or are used under licence. Brand names and logos belong to their owners.

Changes to these terms

We may update these terms. Every order is governed by the terms published at the time you placed it.